Skills Required :
•   Candidate is expected to have knowledge about financial services industry as the candidiate is expected to work on Product manuals and process manuals
•   Candidate should have sound understanding of marketing and product - as the candidate is expected to work on Press Advertisement (ATL) and on Direct mailers and Events (BTL).
•   Candidate must score high on computer proficiency i.e Powerpoint Presentation and Excel
•   Candidate must have worked on research

Skills Required :
•   Good communication/Good Analytical skill
•  Willing to work under shifts(7am-2pm/2pm-9pm/9pm-7am)
Qualification :
Graduate

Job Description :
•  Credit appraisal, loan processing, marketing various products to retail customers, walk in customers, handling telephone enquiries, back office operations etc.
•  The candidate should have the ability to explain and market the various products offered with considerable patience and empathy and ensure that his knowledge/skill promotes the growth of business.
•   The candidate would also get involved in Business Development & enhancing business from existing corporates, establishing new arrangements with corporates/ developers for generating business for the company.
•   The above position requires high energy levels, customer orientation, excellent communication skills(oral and written), teamworking skills and a strong determination to achieve results.
Skills :
MBA's with around 1 year relevant experience , specialized in the areas of Marketing/Finance with a good academic background, excellent communication skills (oral & written), with a flair for customer service and excellent teamworking skills. The candidate must be willing to work in any of our offices.

•  Execute the cascade of performance measures at the level of the Staff Officers - including providing clarity of measurement services.
•  Provide technical support to employees on resolving problems related to eTPM during the year.
•  Conduct contact program meetings on a weekly basis with different officers in different functions  to identify and resolve issues impacting employee performance, drive migration of employees onto eTPM.
•  Execute training programs for officers to educate them on MPI/IoA setting, performance counseling, performance feedback techniques etc.
Experience :
•  Graduate/Post Graduate (Diploma in HR will be an added advantage)
•  3 to 4 years experience (Preferably within an HR department)
Skills :
•  Experience of having handled at least one performance management cycle in an     organization.

Job Profile:
•  Map the HR processes, identify key processes, which can be enabled, identify technology options  available and create a HR technology plan with budgets as part of the business case.
•  On approval of the business case prepare detailed project plans for the entire implementation  cycle based on the develop, outsource options identified in the business plan.
•  Work with key customers (mainly different department users/top management) in the organization to understand user requirements of the customer and convert the same into technical specifications for the automation.
•  Interface with other departments i.e. TSV, GLT and with external vendors where required during the project to create the required technology interfaces, evaluate technical options (i.e. compatibility of solutions with current IT systems, platforms etc) within the company to execute the project plans. Conduct all tests required prior to the system going live and troubleshoot problems until systems have stabilized.
Candidate Specification:
•  Graduate/Post Graduate (Should have knowledge of back end's like Oracle, windows operating  platform and web designing, with some exposure to IT programming / system design)
•  3 to 4 years experience (Preferably in a technology company with experience some experience of having worked on a complete cycle for HR ERP system).

Position is based in Marketing Department at coporate office, reporting in to Brand Manager.
Responsilbilities include:
•  Implementation and evaluation of the mass media campaigns in press, outdoor and television under the guidance of the Brand Manager
•  Co-ordinate between media and creative agency on the material to be provided to the channels/publication to meet the deadline
•  Ensure that the releases for media are happening as per the agreed schedule
•  Maintaining details clearing of bills and providing monthly MIS to the marketing department.
•  Maintain an effective billing system
•  Budget Tracking (Providing MIS - Budget vs. actuals status)
Candidate Profile
•  Part time/ Small time MBA Marketing
•  3-5 years of experience in a Media buying agency/Advertising agency
•  Handling a large account in the media operations dept. of a professional advertising/media buying agency
•  Has handled TV, outdoor and press as part of the job

Qualification :
•  Graduate (B.Com / B.Sc)
Experience :
•  2 years (or more) of experience - exposure to the banking / financial industry OR experience in analytics will be preferred.
Skill Sets :
•  Knowledge of SQLs is mandatory, knowledge of SAS will be helpful.
•  Should be capable of understanding business drivers, Basic accountancy knowledge will be useful.
Reponsibilities:
•  Analysis and modelling of customer behaviour for the Retail bank.
•  Profitability analysis, preparation of delinquency related MIS for the retail banking unit.
•  Delinquency modelling, providing business interpretation of customer behaviour trends to Senior Management.
•  Using SQLs and tools like SAS to interpret the impact of customer behaviour on profitability.

Profile
•  Prepare purchase orders
•  Prepare payment schedule for making vendor payment to FCD
•  Handle suspense account
•  Look after capitalisation of IT goods
•  Inventory management in terms of capitalisation, movement, disposal etc
•  Preparation of cost sheets for budgeting, proposals and usage for AOP and ATP     preparation
•  Any other administrative tasks
•  Basically he/she should be good in accounts and MS Office suite and if
    from within the bank it could be a added advantage.

Location - Mumbai / Pune
Job Profile: Collection Agency Management
There are three agencies in Pune that manage collection of Cards. Business
size is recovery of 2 Crore per month.
Incumbent has to work with agencies and meet the recovery targets

Responsilbilities include:
•  Building customer loyalty programs
•  Ongoing management of marketing programmes for customer loyalty and
    usage
•  Increasing credit card usage and activation
•  Developing successful alliances
•  Compliance with Reserve Bank of India and the Indian Banks Association's guidelines and     adhering to the Bank's core business values to safeguard its integrity and credibility.
•  Ensuring that marketing programmes and activities developed meet the legal, compliance     and Group brand identity guidelines.
•  Coordinating with alliance partners
•  Effective 3rd party, vendor & supplier management
•  Monitoring programme performance via reports and MIS

Besides dealing with internal customers (i.e., Compliance, Public Affairs,
Businesses, Systems, Training, Areas and the departmental heads), the job
holder also needs to liase with external customers like the advertising
agency, direct marketing agency, web development agency, telemarketing
agency and other organisations.
Candidate profile
•  MBA Marketing ( Category B B-Schools)
•  2-3 years of credit cards marketing and sales experience. Good Graduate with relevant     work experience will be considered at par with MBA.
•  Expertience in marketing of other financial products will also be considered.
•  An understanding of the banking industry with specific knowledge in sales & marketing

Responsibilities:
•  To deliver IT programmes and learning opportunities through a variety of distribution channels
•  To promote E-Learning opportunities for staff of all grades across the region.
•  To manage the INM RGT Learning Centre.
•  To provide consultancy in the areas of IT and E-learning across HSBC India.
•  To liaise with Group E-learning (GDD/ APH TND) and ensure HSBC India benefits from the sharing of best     practice and follows Group guidelines.
Candidate profile:
•  Graduate degree. Post graduate qualification in Finance or banking is a desirable IT background and qualification and a minimum of 3 years experience in an IT environment.
•  Experience in Banking or any other financial service industry at a supervisory level of 2 years . Can be waived for candidates having higher level of experience in developing / delivering E-Learning solutions.
•  While prior training experience is not essential the candidate must possess experience in designing or delivering distance learning solution for atleast two years
•  Communication skills of high order
•  Organisational planning skills
•  Commercial awareness
•  Teamwork
•  Initiating change
Skills required :
Develop website and work on developing e learning methods for delivering training through alternate delivery channels other than classroom training. Has to build ways to make the site interactive Content would be provided. Forms would require to be designed.

Role requires:
•  Increasing credit card usage and activation
•  Building customer loyalty
•  Developing successful alliances
•  Compliance with Reserve Bank of India and the Indian Banks Association's guidelines and adhering to the Bank's core business values to safeguard its integrity and credibility.
•  Ensuring that marketing programmes and activities developed meet the legal, compliance and Group brand identity guidelines.
•  Ongoing management of marketing programmes for customer loyalty and usage
•  Coordinating with alliance partners
•  Effective 3rd party, vendor & supplier management
•  Monitoring programme performance via reports and MIS
•  Besides dealing with internal customers (i.e., Compliance, Public Affairs, Businesses, Systems, Training, Areas and the departmental heads), the job holder also needs to liase with external customers like the advertising agency, direct marketing agency, web development agency, telemarketing agency and other organisations.
The successful candidate for this role will need to possess the following skills and experience:
•  An understanding of the banking industry with specific knowledge in sales & marketing
•  Experience in vendor management and operational processes
•  Working knowledge of computers and office automation software
•  3-5 years of credit cards marketing and sales experience

Candidates who have more than two years of work experience in home loans .
Candidates should be :
•  Graduates
•  Having atleast one year of home loan sales experience.
•  Having decent communication Skills
•  and passionate about making big on incentives

Profile: We are looking for minimum 2 years of work experience in sales. This profile is of corporate sales. Incumbent has to interact with various establishments for business of terminals used for making transactions through Debit/Credit cards.
Location: Mumbai

This is Savings account product for High end customers. DSF stands for Direct Sales Force.

This profile is for Sales of Retail liability products.
Candidates having atleast 1 year of Retail liability sales experience.
Graduate is must.

Job Profile:
Incumbent would be handling call and trade facility for our High end
customers.
He/She would be advising, providing information and executing customers on
Share Trading.
Candidate specification:
Candidate should have worked as junior dealer for atleast two years.
Should have good communication skills

•   Candidate would be required to assist in Brand development, working on campaigns for     retail banking products. (Savings account, Current accounts, Debit cards, Credit cards,     Home and Personal Loans, Internet banking etc.
•  Candidate should have understanding of marketing concepts.
    (MBA marketing from B category B school will do)
•  Should have understanding of banking industry.
•  He/She should be Graduate having experience of 2-3 years in
•  Sales/business development in banking/financial/insurance or investment products.
•  Computer proficiency in MS Office and Windows is a must
•  Working knowledge of printing and pre- press (processing) technology is an advantage.
•  No selling required of this person.

This person would be assisting product managers in analysis of data. Identifying product usage trends, providing data for development purposes.
We need poeple who are doing such job with Banking/Insurance or Good
FMCG company
Should have good knowledge of Statistics.
Must have used Statistical softwares like SPSS or SAS.
BSc/MSc Statistics would be ideal educational background for this.

Profile is for purely IT professional specialising in the area of web site development and maintenance.
•  Candidate should atleast be graduate having done some course/diploma realting to web     devlopment. Should be clear about basics on designing of internet site.
•  Should have atleast 2-3 years of experience in working on HTML, DHTML, sJavascript etc.
•  Should have knowledge of Web Integrating tools like: Macromedia Dreamwaver,     Macromedia Ultradev, MS Frontpage.
•  Should have Graphic tools like Adobe Photoshop, Macromedia Fireworks, Graphic     Workshop.
•  Must have developed few sites of good repute.

DEPARTMENT : Risk Operation

I Brief background on the job

The job will deal with monitoring credit card transactions with the Card Products Division. It will entail calling cardholders based on cases created on the monitoring system (Falcon), data analysis, data interpretation, along with other forms of information collection etc.

II The role requires:
•  Prompt actioning of suspect cases created by Falcon on a 24X7 basis.
•  Analyse cases created/not created by Falcon to confirm genuine / fraud transactions with the cardholder and recommend changes in rules to enhance effectiveness.
•  Collate and analyse the relevant reports generated by Falcon & provide inputs for initiating credit/authorisation policy changes.

III The successful candidate for this role will need to possess the following skills and experience:
· He/she should be a Graduate with an experience band of 1y+ and possess excellent analytical skills, keen sense of observation, customer communication skills, and system savvy and investigation skills.

· Mandatory requirement (Age Band : 22+)

DEPARTMENT- INM FPS

I Brief background on the job :
The person is required to undertake processing of capital market transactions on behalf of the bank's high net worth customers. The person should have some idea of the different types of financial instruments traded in the capital markets, though this is not essential as we have a rigorous induction programme to cover these. The person will be required to liaise with external counter parties such as Brokers / Asset Management Companies / Registrars etc and therefore needs to be a self-starter and a team player.

II The role requires:
•  To manage the processing of capital market transactions and ensure timely settlement.
•  Monitor and action exceptions to mitigate risk to the Bank
•  On the customer front the person will be required to interact with FPOs/ FPMs and PRMs.
•  The person will be required to interact externally with counter parties such as Brokers / Asset Management Companies and Registrars.
•  Will need to formalize service standards, monitor regulatory guidelines and internal operating guidelines.

III The successful candidate for this role will need to possess the following skills and experience:
•  Graduate Degree from a reputed university
•  Should have a working knowledge of AMFI / SEBI regulations relating to the capital market particularly the mutual fund industry (not essential).

Profile :
The candidate has to :
•  Be a graduate with a min. of 50 % marks without any drop of year. (Preferably Commerce background). Post Graduates are avoidable, though we are not very strict about the same.
•  Be fluent in English and should be confident while talking / communicating. Candidates who can speak Punjabi language also will be preferred.
•  Candidates should have good negotiation skills.
•  Have an experience range of 1 to 3 years ideally but for exceptional candidates, we can be a bit liberal in this.
Candidate should have relevant experience in collections for at least 1 year.
•  Customer service experience / orientation is a must
•  Age group preferable is 21 to 25 years
•  Working hours are normal. There are no night shifts.
•  In terms of gender, there is no preference.

Profile :
Candidates should have 2-3 years of rich experience in front end
customer service roles and operations in Branches with a reputed Bank. They
will be based in our branches.

Profile :
This profile is junior to Customer Service Officer role in branches.
Candidate should have basis understanding of banking and must have
some exposure to Banks, work exp of min 6 months is must.

Profile :
The candidate has to :
•  Be a graduate with a min. of 50 % marks without any drop of year. (Preferably Commerce background). Post Graduates are avoidable, though we are not very strict about the same.
•  Be fluent in English and should be confident while talking / communicating.
•  Candidates should have good English writing skills and good comprehension ability.
•  Have an experience range of 1 to 3 years ideally but for exceptional candidates, we can be a bit liberal in this.
•  Customer service experience / orientation is a must
•  Age group preferable is 21 to 25 years
•  Willing to work in shifts including night shifts without any drops etc. For late evening shifts like shifts ending at 10 and 11 pm, we have home drop facility for females. For males, last shift ends at 12 midnight without any drop but with some additional compensation.

1) No of years of relevant experience - minimum 2 years
2) Product familiarity - Should have knowledge of the following products
•  Insurance (must)
•  Mutual funds (desirable)
•  Investment related Tax issues
3) Other skill sets required
•  Sales skills
•  Customer Service orientation
•  Ability to work as part of a team delivering Wealth Management products to customers
•  Planning / Organization skills
4) Professional qualifications
•  Graduate
5) Other qualifications (necessary but not essential)
•  AMFI
•  IRDA

I. Brief background on the job :
This job is based in the INM PCM Operations function located in Worli, Mumbai. The unit is responsible for processing of transactions pertaining to PCM clients pan-India. Various activities/processes undertaken by the unit are INR & FCY cheque collection, Inward & Outward remittances, Bulk Processing (i.e. issuance of Interest Warrants/ Dividend Warrants, Pay orders, DDs, Company Cheques etc), ECS, EFT/SEFT, and managing IPOs as collecting banker.

II. The role requires :
•  Ensuring timeliness and accuracy in processing transactions despite high & variable volumes
•  Managing/monitoring performance of outsourced staff onsite and vendors pan India
•  Understanding the functioning of Correspondent Banks and Clearing operations both at branch and non-branch locations
•  Ensuring non-standard requirements of customers relating to processing are taken care of
•  Highlighting errors, conducting root cause analysis and taking corrective action to avoid recurrence

III. The successful candidate for this role will need to possess the following skills and experience :
•  2-4 years of general banking knowledge
•  Exposure to Operations in any of the business units. Prior Cash Management experience would be an advantage however not necessary.
•  Capability to manage teams/individuals across geographical areas
•  Experience in transaction processing role involving high volumes and stringent deadlines would be an advantage
•  Should be comfortable with using computers and have the aptitude to learn new system (i.e. Cash-In, the Cash Management Software). Prior experience on Cash-In would be an advantage however not necessary.

Profile:
•  Graduates preferably with a background in accounting. Additional weightage will be given to a PG degree/diploma or other relevant certificate courses in banking, treasury operations, risk management etc.
•  Around 2-3 years experience in the banking/financial sector preferably in treasury operations or financial control is compulsory.
•  Proficiency in Microsoft Office Suite especially in Excel and Word is necessary.
•  Good communication skills (both spoken & written English) are required.
•  Selected candidate would be on contract for a period of 2 years.
•  Package will be on par with the industry.

 
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